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"Your team is excellent, your compliance and court knowledge unsurpassed, and your customer service unparalleled in this industry..." |
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It has been such a pleasure working with each of you this year. Your team is excellent, your compliance and court knowledge unsurpassed, and your customer service unparalleled in this industry. You have truly built what I consider to be the flagship company for your industry sector. |
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"Innovative really takes service to a whole new level..." |
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These days, there are lots of companies selling data from a database. That's the easy part. Innovative really takes service to a whole new level, one that I've not seen elsewhere after more than a decade in the screening business. If you're just looking for cheap data, you've got a number of options out there. If, like us, you want a partner instead of just a vendor, then Innovative is really the only choice. |
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"The customer service we receive from your company is second to none..." |
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You did it - again! The customer service we receive from your company is second to none amongst the 70-odd other vendors we use. I fully appreciate that it is not easy to code something "on the fly" like this, but the speed with which your staff does this makes for a great partnership where we can satisfy client demand quickly and cost-effectively. I am consistently satisfied with your business. Thank you for being a great partner to us. |
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"Innovative allows me to... catch name and DOB variants that would otherwise go unfound..." |
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Since switching to NCIS, I'm seeing 20% more hits and better detailed offense and arrest information than I got from my previous provider. Innovative allows me to dial in the exact criteria needed to catch name and DOB variants that would otherwise go unfound. Way to go Innovative! |
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"Your team has been more than supportive of my needs..." |
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Your team has been more than supportive of my needs. You have a true fan and I will not hesitate to spread the word! |
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"After more than 9 years, I didn't think you could possibly improve on the exceptional service you provide..." |
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After more than 9 years, I didn't think you could possibly improve on the exceptional service you provide. Your NC2.0 product has made a noticeable difference in improved turnaround for North Carolina records, and we couldn't be any more satisfied with the depth of the information returned. (Bill Brown, VP, Phoenix Research Inc) |
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"I have found everything connected with your company to be top notch, from the products, to the expert help, and to the support I receive..." |
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Approximately six months ago, I engaged in extensive testing of Innovative's NC2.0 service. I determined that NC2.0 returned more qualified hits, saved by research staff time, and me money. These are not the only reasons I continue to employ NC2.0. The primary reason I use this service is that I have a far superior product to market than other companies who are competing for the same clients and are not using this search. NC2.0 was invaluable while researching an important case for a client in California. The service I was using at the time reported that the subject had a felony record. The wealth of information and support I received from Innovative's on-staff experts made it easy to determine that there was, in fact, no felony record. I have found everything connected with this company to be top-notch from the products, to the expert help, and to the support I receive. (Paul Marcus, Affordable Searches) |
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"I like partnering with folks who still believe in good old fashioned customer service..." |
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I really appreciate that Innovative listens to clients - and acts on suggestions/recommendations in a timely manner. It's our business model as well, and I like partnering with folks who still believe in good old fashioned customer service. (West-Coast Based Screening Firm) |
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